Цилиндо Интернационал АпС
Неопределено
At Chaos Cylindo, we're bringing 3D product visualisation to global brands and retailers in a photorealistic and user-friendly manner. We have a rapidly expanding client base and an exciting product suite that includes 3D delivery automation, 360-degree product spins, augmented reality (AR), and much more.
Chaos Cylindo is looking for a motivated Senior Enterprise Customer Success Manager to join our global customer success team of exceptional professionals in Europe and in the United States. As a Senior Customer Success Manager, you will be responsible for maintaining customer relationships, ensuring they get a world-class customer experience at Cylindo. You will be working in a highly collaborative and free environment in compliance with global standards.
Primary responsibilities
Build and manage long-lasting, strategic customer relationships (account ownership)
Position yourself as a strategic partner, drive high-level conversations, inspire long-term decisions for the customer, prepare and run EBRs, identify and manage potential risks (e.g. churn), etc.
Work with clients to scope and quote new projects, pricing guidance, create quotations/sales documents, signing
Identify account development potential/new sales opportunities and secure renewals
Link between the customer and Cylindo teams – project management, content creation, support, product, marketing etc. and serve as an escalation point of contact for the customer where needed
22/04/2024